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- Find That Pod #328
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Discover the measurable impacts of AI agents for customer support
How Did Papaya Slash Support Costs Without Adding Headcount?
When Papaya saw support tickets surge, they faced a tough choice: hire more agents or risk slower service. Instead, they found a third option—one that scaled their support without scaling their team.
The secret? An AI-powered support agent from Maven AGI that started resolving customer inquiries on day one.
With Maven AGI, Papaya now handles 90% of inquiries automatically - cutting costs in half while improving response times and customer satisfaction. No more rigid decision trees. No more endless manual upkeep. Just fast, accurate answers at scale.
The best part? Their human team is free to focus on the complex, high-value issues that matter most.
👉 Curious how they did it? Read the full case study to learn how Papaya transformed their customer support
🎙️Welcome to the 328th edition of Find That Pod 🎙️
As always, welcome new subscribers… Before you get to this week’s recommendations, check out some new podcast discovery resources over at the FTP blog:
And if you’re new around these parts, don’t forget to explore our “Best X Podcasts” lists… now covering over 125 different categories.
Here are this week’s recommendations:
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Destination Change
Welcome to Destination Change, a podcast where we talk about addiction recovery, treatment and more.
Not sure where to start? Start with the latest episode.
PERSONAL JOURNALS
Love and Radio
Nick van der Kolk's Love and Radio features in-depth, otherworldly-produced interviews with an eclectic range of subjects, from the seedy to the sublime. Get inside the mind of a rogue taxidermist. Find out what it's like to experience a stroke firsthand. Or spend time with an artist who gives away her life savings every night. You've never heard anything like it before.
Not sure where to start? Start with this episode: Points of Egress
CLASSIFIEDS
🎥 DESCRIPT - Make Stunning videos with AI - in minutes! In Descript you can edit video like a doc or get Underlord (AI editor) to do it for you. No complicated tools. No experience needed. Get started for FREE.
🎙️ THE PODCAST HAVEN - Join our community for exclusive tips, expert advice, and the latest strategies to grow and monetize your podcast. Plus, get your free copy of ‘The Four Pillars of Podcasting’ ebook!
🎙️PODCAST DELIVERY - There are a lot of great podcasts out there but they’re not always easy to find. Leave it to us - subscribe today and get your first podcast recommendation on Monday.
COMEDY
Mildly Informed
Join Richie Firth and Chris Skinner as they dive headfirst into the art of decision-making—whether it’s rating the latest TV shows, dissecting bizarre life choices, or tackling the dilemmas their listeners throw their way. No topic is too big, too small, or too ridiculous. Armed with personal experiences, the news of the week, and an inbox full of questionable queries, Richie and Chris promise to leave you ever-so-slightly wiser… or at least Mildly Informed.
Not sure where to start? Start with this episode: Is it ok to play your music in public? We decide.
CAREERS
How Much Can I Make?
Your inside scoop on the job market. Whether you’re chasing your first job, switching careers, or dreaming of being an entrepreneur, this podcast gives you the career advice you actually need. We go beyond the job titles—breaking down what careers are really like, how much you can make, and the skills it takes to succeed. From career insights to real-world job stories, you’ll hear from people who’ve navigated the in and out of the job market and came out on top.
If you’re exploring new career possibilities or just want practical, straight-up job advice, this is the podcast for you.
Website | Listen: Pod.link | Apple Podcasts | Spotify | Overcast | Castro
Not sure where to start? Start with this episode: Digital Nomad - Get Paid While Traveling the World
TRUE CRIME
Extrasensory
Will Sharpe (The White Lotus) hosts a mind-bending real-life story of reincarnation and a spooky tale of family secrets. In 1950s England, milkman John Pollock makes a sensational prophecy: His dead daughters will be reborn. At first, even his own wife says he’s a crank. But then she gives birth to twin girls who have uncanny similarities to their sisters who died. Suddenly, the world sits up and takes notice. Pollock’s prophecy attracts the attention of a serious American scientist who crosses the Atlantic countless times to study the twins. And his conclusion is astonishing. So, what if death is only the beginning? Extrasensory goes in search of the two people who know the truth—the twins themselves.
Not sure where to start? Start with the first episode.
industry news
🎙️ How to actually understand your podcast audience - that’s the title of a new article from Blubrry that can help podcasters interpret their podcast stats.
📚 Author Amie McNee went on Jay Shetty’s podcast (one of the largest in the world), and was surprised to see that it didn’t really help her sell more of her books.
📲 A handy list of “podcasting pros” to follow on social media, courtesysy of Podglomerate. How I didn’t make this list is baffling?! - just kidding 🤣
⭐️ The Wall Street Journal talks about the Podcast Gold Rush and how media companies are rushing to sign podcasters to their media networks.
🏆 The list of winners from the Asia Podcast Awards 2025 has been announced.
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